Live Guarantee

At Reptile Encounter we are proud to offer a 10-day guarantee on every animal we sell 

In-Store Policy - The animal will need to be brought back with a receipt within 10 days for a refund 

Online Policy - Signature will be required on every delivery, pictures of the animal will be requested before a return or refund will be processed. We will also ask for pictures and details about habitat and husbandry.

Shipping Information

SHIP YOUR Reptiles with us – we make it easy and affordable. No hidden fees or charges, best boxes at affordable prices


Damages and Returns